Terms & Conditions

Last updated: 1 April 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of the WEMELT website (wemelt.io) and the 3D printing, scanning, casting, and CNC machining services provided by Wartens Ltd (trading as WEMELT), registered in England & Wales.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Definitions

• "We", "Us", "Our" — Wartens Ltd, trading as WEMELT
• "You", "Your" — The customer or website visitor
• "Services" — 3D printing, 3D scanning, casting & molding, CNC machining, and related services
• "Order" — A confirmed request for services including agreed specifications and pricing
• "Website" — wemelt.io and all associated pages

3. Services & Orders

3.1 Quotations

All quotations provided are valid for 30 days from the date of issue unless otherwise stated. Quotations are based on the specifications and files provided at the time of enquiry. Any changes to specifications may result in revised pricing.

3.2 Order Acceptance

An order is confirmed only when we issue a written order confirmation (via email). We reserve the right to decline any order at our discretion.

3.3 File Requirements

You are responsible for providing accurate 3D files in an accepted format (STL, OBJ, STEP, IGES, 3MF). We are not liable for defects resulting from errors in files you provide. We may offer design review as a separate service.

3.4 Production Tolerances

Standard tolerances vary by technology (typically ±0.1mm for FDM/SLS, ±0.05mm for SLA). Tighter tolerances may be available on request and may affect pricing. Specific tolerances will be confirmed in your quotation.

4. Pricing & Payment

4.1 Prices

All prices quoted are in GBP and are exclusive of VAT unless otherwise stated. Shipping costs are additional and will be detailed in the quotation.

4.2 Payment Terms

Payment is due as specified in the invoice. For new customers, payment may be required in advance. Accepted payment methods will be communicated at the time of order.

4.3 Late Payment

We reserve the right to charge interest on overdue invoices at a rate of 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Delivery

5.1 Timeframes

Estimated delivery times are provided in good faith but are not guaranteed. Standard turnaround is 3–5 business days from order confirmation. Express options may be available. We will notify you of any anticipated delays.

5.2 Shipping

We ship UK-wide with tracked delivery. International shipping is available on request. Risk passes to you upon delivery. We are not liable for delays caused by third-party carriers.

6. Intellectual Property

6.1 Your IP

You retain all intellectual property rights in the designs and files you provide to us. By submitting files, you grant us a limited licence to use them solely for the purpose of fulfilling your order.

6.2 Confidentiality

We treat all customer designs and project details as confidential. We will not share, reproduce, or display your designs without your explicit written consent. Non-disclosure agreements (NDAs) are available on request.

6.3 Our IP

All content on this website — including text, images, graphics, logos, and code — is the property of Wartens Ltd and is protected by copyright law. You may not reproduce or distribute any content without our written permission.

7. Quality & Returns

7.1 Quality Assurance

All parts undergo quality inspection before dispatch. We aim to meet or exceed the tolerances and specifications agreed in your order.

7.2 Defective Products

If a product is defective or does not meet the agreed specifications, please notify us within 14 days of delivery. We will, at our discretion, reprint, repair, or refund the defective items.

7.3 Limitation

Returns due to errors in customer-supplied files (e.g., incorrect dimensions, file corruption) are not eligible for refund. We recommend using our design review service to minimise such issues.

8. Liability

8.1 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific order in question.

8.2 Exclusions

We shall not be liable for any indirect, consequential, or incidental damages, including loss of profit, loss of data, business interruption, or costs of substitute goods.

8.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law.

9. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, supply chain disruptions, strikes, or government actions.

10. Website Use

• You agree to use this website lawfully and not to engage in any activity that could harm, disrupt, or impair the website.
• We do not guarantee that the website will be available at all times or free from errors.
• We may modify, suspend, or discontinue any part of the website at any time without notice.

11. Third-Party Links

Our website may contain links to third-party websites. We have no control over and accept no responsibility for the content or privacy practices of these sites.

12. Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy. By using our services, you acknowledge that you have read and understood our data practices.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For questions about these Terms, please contact us: